delayed service

I logded a claim for my broken tv on 17 december 2015. the tv was collected after persuation through making calls. after collecting the tv I was grilled telephonically on when I bought the tv set, when I moed from one place to another ,when I made my last claim . the person I spoke to wanted exact dates of which ii couldn't remember especially the exact date I claimed. last week Friday, the 8th of January 2016 they sent three reps to count each and every item in my house eg forks ,teas****s ,glasses, dresses, t-shirts ,pants, also things that are not working, as long as its in my house except for my underwear. they measured mats, fridge, took pictures of everything including belts . I have got a home contents cover of R100 000 with this company which I app**** for over the phone. the last time I contacted them I wanted to reduce it to R50 000 THEIR call centre agent refused. They have got proof of our recorded conversation. They now sent me an sms to say they are still validating my claim