Delayed claim process, rental car expired. No means of transportation.

I took car insurance with 1st for woman on 1stOctober 2019, everything was fine until i got into an accident on tge 4th of June 2020. My insurance had a courtesy car rental for 30 days, as i was told it is the best option to take as its enough time for a car to get fixed if i was involved in an. The day of my accident happened just as i was leaving my work environment someone drove into me, as i wasn't injured i needed to report on duty the following day. Arrangements were made by my insurance that i collect a rental car in KRAMERVILLE, baring in mind i stay in krugersdorp i didn't even know where kramerville was, i had to take an Uber to get there which charged me r500 from krugersdorp to kramerville, yet am paying my insurance every month yet they failed to organize for me to get the rental car, as i was told i would have to pay if i want the car to be delivered to me, yet am paying an insurance every month yet it failed to cater for me post my traumatic experience. A couple of days later tge 6th of June after my car was assessed i was told that it would be repaired, nd for my claim to be processed they need to receive payment for my insurance for the month of June, i made an arrangement with them on the 6th for an early debit order as my normal schedule debit order is the 15th, i was told that the debit order will go through within 24hours. That didn't happen they only debited on the 15th June meaning they have delayed the process for my claim nd car to be fixed and tge days with the car rental are moving by, a place called RANDBURG RENEW IT recieved my car on the 18th of June, as my car rental was about to expire i called RANDBURG RENEW IT to find out about the progress of my car, i was told that my insurance only send confirmation on the 23rd of June for the car to be fixed. My car rental expired on the 5th of July and unfortunately i couldn't take the car back as i had tested positive for Covid 19 and am a health care provider. I currently have to take the car back and my insurance is refusing to extend the car rental, yet its their delays that caused for me not to have my car ready by now, am told to make a car rental extension at my own pocket, yet am paying them every month, i thought that the duty of an insurance company is to take care of me wen am in need. Right now i will have to depend on public transportation to get to work which is quite a distance for me to get to it, yet am paying an insurance now, am told to pay from my own pocket. Since the care went for repairs the insurance company haven't even done a follow up with me for the progress of the car nd the company is taking its sweet time to fix my car, am currently stuck nd disappointed yet and hurt that i have an insurance policy that has failed me badly, yet am paying and have even paid even though i currently dont have a car even though. 1st for woman has really disappointed me. I would never refer it to anyone.