Delayed claim process due to *********** staff!

The fact that it takes over 4 minutes to try and get through to the complaints department explains why you get misinformed and misled by their consultants. This has been a sickening claims experience, no courtesy, no urgency whatsoever. I called on the 31st of Jan explaining that my window had just cracked. The idiot that took my call told me to get a quote and submit it to the claims department on Monday because they work Monday - Friday, 8-5. When I call on Monday it turns out I was supposed to submit a claim on the app and not get a quote because they specifically work with Glassfit. Now I have to wait and sit around because "there's nothing they can do, it's all dependent on the supplier and how long they take". Sies your service is disgusting!