Delay tactics during claims process - no sympathy for customers

If I could rate a 0 I would. My home was broken into on the 8th December and this was reported to the police upon discovery. I tried to use the panic button on the 1st for women app but there was no response. My family and I slept at the premises that night with an unlocked gate and open doors. I submitted my claim to FFW on the 9th Dec only on the 12th Dec was I contacted by a claims consultant. All docs and images were sent to him by the 13th Dec. On the 19th Dec I received a call from a “loss adjustor” who requested the same documents requested on the 12th Dec. This constultant by the name of S’fiso Cebekhulu (Loss Adjustor) had the nerve to ask me who the investigating officer was having confirmed that he received my documents from the claims consultant. This was a clear indication that this so called senior had not even taken a look at my submission. I asked what the turn around time is as my family and I are staying with relatives until we can move out of the property, we have no clothes as they were ****** and we were informed by SAPS that their case is now closed. FFW has shown no sympathy during this process yet they offer trauma counselling as a value added service, they have dragged this process out and continue to do so while we suffer and sit in limbo BEGGING for urgent help. My 3 year old has asked me if we can go back home and each time we take him there he asks me why “the baddies took our stuff”! I cannot continue to wait for a lazy assessor who is tasked to make our lives a misery as if we haven’t suffered enough! My premiums are deducted timeously but it’s a ****** nightmare having to claim for loss. During this time I had my premium deducted for hone content I no longer have!! How are we expected to live with nothing????? 1st for women is absolute trash and they treat customers like garbage!!