Deep Disappointment in Claim Process After Years of Loyalty. ref ***2

You can spend years paying for insurance, believing it is the best option, only to find that when it’s time to claim, you receive no satisfactory feedback and are forced to follow up repeatedly. This results in long delays in getting your car repaired, even though you are paying one of the highest excesses and the most expensive insurance premiums.

I have been insured with them for over three years without missing a single payment. My car was hit from behind an accident that was not my fault but caused by the other driver.

This is my first time claiming in over 20 years of driving and my first-ever accident. I expected the insurance company to provide support, guidance, and a smooth experience. Instead, this has been the worst experience I have ever had.