******** deduction

I have had numerous communications with first for women regarding my refund and the last communication was Friday wherein I was informed that my refund will reflect Saturday morning as it was processed previously as urgent a refund and take 48 hours… I understood but today is Monday and no money has been refunded. When I first lodged a complaint with hello Peter last week already 1st for women responded that someone will call me, to now nobody has. Am the one who keeps calling and sending emails. Even when u want to speak to someone senior when u call they will inform they are busy… I am tired of making the follow ups when it is their fault am here where I am right now… I think when they post their replies are just for us to think they are attending to your query when in actual fact they are not… this is exhausting please refund my money