DEDUCTING MONEY BUT FAILING TO PROVIDE INSURANCE

I had taken my vehicle for inspection on 26/2/2016 at Glasfit-Montague Gardens in order for my car to be insured from 1 March.<br> <br> On Monday 29 Feb, I contacted their call centre where I was advised that the inspection information usually takes 48hours to be received on their side.<br> I called Glasfit on the same day to enquire about my inspection and was advised by a Shaun that he can see my inspection on the system and that FFW need to open same and do the necessary. He then provided me with the certificate no GFN***.<br> I did not receive a copy of the inspection as the lady did so via an app on her cellphone.<br> <br> I checked my policy to find that they are still requesting that my vehicle go for an inspection when same was already done almost 2 weeks ago. <br> <br> On 1 March my premiums were deducted and at no point did anyone from FFW contact me to advise me that I am not yet fully covered as they did not receive the inspection. <br> <br> I have done what was required of me but now FFW is breaching contract by failing to comply on their side.<br> I have lodged 2 complaints and have not been contacted by anyone from FFW as yet. Nobody seems to care to resolve this issue. They are PATHETIC!