Decieved so I can take the insurance cover

I just took the 1st for women cover, when they wanted for me to take the insurance, I was told of my tracking device that was fine, suddenly when I send it through I am told its unacceptable and I am not covered, I called and explained, then they said they are gonna go though the voice recording, I called today for the 5th time, still nothing, not even a note that recordings have been requested. It is so sad that I was decieved just so that I can take the insurance, 3 cars covered, and I am told I am not fully covered on 1 car, I need to have certain tracker. If I was told the tracker is not acceptable from word go, I wouldnt have taken the cover and cancelled my insurance for them, worst service ever