ZK
Zainu K
1 reviews | Active since Sept 2014
22 Oct 2025, 07:14
Debiting the wrong account
I have a value added policy with 1st for women and I changed my banking details like 3 or 4 months ago and you guys are still debiting the old account instead of the new account that was provided. Every time I have to call in to ask them to debit the updated account. What is so difficult!!!
Helpful (0)
Replies (3)0
Replies (3)
1st for Women's replyOfficial
22 Oct 2025, 08:08Hi Zainu,
Sorry to hear about the issue with your premium payments. We also apologise for the inconvenience.
We will investigate your matter and contact you with feedback.
Kind Regards,
The 1st for Women Team
Sorry to hear about the issue with your premium payments. We also apologise for the inconvenience.
We will investigate your matter and contact you with feedback.
Kind Regards,
The 1st for Women Team
1st for Women's reply22 Oct 2025, 08:08
Official
Hi Zainu,
Sorry to hear about the issue with your premium payments. We also apologise for the inconvenience.
We will investigate your matter and contact you with feedback.
Kind Regards,
The 1st for Women Team
Sorry to hear about the issue with your premium payments. We also apologise for the inconvenience.
We will investigate your matter and contact you with feedback.
Kind Regards,
The 1st for Women Team
ZK
Zainu K's updateReviewer Update
27 Oct 2025, 05:38Once again, the wrong account was debited on Friday, even after one of your employees contacted me to confirm my banking details and make arrangements for the debit order. This is the same issue that caused my September claim to be declined, leaving me unable to repair my car. At this point, I’m seriously considering cancelling my policy and moving to another company.
ZK
Zainu K's update27 Oct 2025, 05:38
Reviewer Update
Once again, the wrong account was debited on Friday, even after one of your employees contacted me to confirm my banking details and make arrangements for the debit order. This is the same issue that caused my September claim to be declined, leaving me unable to repair my car. At this point, I’m seriously considering cancelling my policy and moving to another company.
ZK
Zainu K's updateReviewer Update
28 Oct 2025, 07:27Another arrangement made yesterday and your guys failed again to debited the correct bank account.
ZK
Zainu K's update28 Oct 2025, 07:27
Reviewer Update
Another arrangement made yesterday and your guys failed again to debited the correct bank account.