MR
Malcolm Rosier-Jones

1 reviews | Active since Nov 2011

15 Jul 2020, 12:16

Debiting me while I specifically called a few months back to cancel all Policies!

I had to cancel all my policies because I could no longer afford them due to being unemployed for almost 2 years!

I noticed 3 months later that funds are still being debited off my account when I queried this, I was told this is a standalone policy.

What part of "I want to cancel all my policies" because I am broke and cannot afford them,,, When a client says please cancel, it means cancel.

While I was waiting to be assisted telephonically, the call was dropped, cut.

They say their calls are being recorded, I'm glad they are and I suggest they re-visit my previous call to cancel these policies.

I had the same issue with Discovery and now 1st for Woman looks like it's a South African thing to suck your clients dry when they can no longer afford to pay.

0
Replies (1)
1st for Women
1st for Women's reply15 Jul 2020, 12:43
Official
Hi Malcolm,

We would like to apologise for any inconvenience we may have caused.

We will escalate your matter to our team to look into, they will be in contact with you.

Kind Regards,
The 1st for Women Team