MB
Maleshwane B

1 reviews | Active since Jan 2015

24 Mar 2016, 06:46

Debit orders

I have checked all wording sent to me via email and only the second one meaning the recent one states a fee if R30 as a lapsed fee. And this fee is going to be deducted in the next month. Why was it deducted this month? I had enough funds in my account for my R102 debit order but you chose to take R30 instead. And that cost the correct debit order to deducted and reversed. Please tell me what is that about? I admit I was wrong but I rectified my mistake but you made your own debit first.

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Replies (1)
1st for Women
1st for Women's reply29 Mar 2016, 08:58
Official
Hello Malesh22,

Thank you for bringing this matter to our attention.

We have escalated the matter to the relevant department for urgent assistance.

We assure you feedback and a solution will be provided as soon as possible.

Please accept our sincere apologies for all the inconvenience caused.

Kind Regards,

The First for Women Team