ZU
Zelda U
1 reviews | Active since Jan 2014
01 Dec 2015, 15:16
DEBIT ORDERS
IF THE 25TH FALLS ON A WEEKEND THEY PUT THE DEBIT ORDERS TROUGH ON THE 23RD OR 24TH WHICH MEANS THAT THE DEBIT ORDER BOUNCES WHICH CAUSES THE PREMIUM NOT TO BE DEDUCTED AND ALSO BANK CHARGES ARE CHARGED ON YOUR ACCOUNT AND ALSO YOUR CASH BACK BONUS GETS RESET!!!!!!<br> <br> REALLY I HAVE ALREADY CANCELLED MY SHORT TERM INSURANCE WITH FIRST FOR WOMAN INSURANCE AND NOW I WILL ALSO CANCEL MY LIFE INSURANCE AND FUNERAL POLICY BECAUSE I HAVE 3 DEBIT ORDERS FOR FIRST FOR WOMAN AND I HAVE TO PAY BANK CHARGES ON EACH DEBIT ORDER THAT FAILS....<br> <br> PLEASE EDUCATE YOUR FINANCE EMPLOYEES!!!<br> <br>
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1st for Women's replyOfficial
02 Dec 2015, 13:50Hello ZMU001,
Thank you for bringing this matter to our attention.
We have in the interim escalated the matter to the customer relations team who will be in contact with you as soon as possible.
We acknowledge the frustration and hope to communicate an amicable resolution.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The First for Women Team
Thank you for bringing this matter to our attention.
We have in the interim escalated the matter to the customer relations team who will be in contact with you as soon as possible.
We acknowledge the frustration and hope to communicate an amicable resolution.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The First for Women Team
1st for Women's reply02 Dec 2015, 13:50
Official
Hello ZMU001,
Thank you for bringing this matter to our attention.
We have in the interim escalated the matter to the customer relations team who will be in contact with you as soon as possible.
We acknowledge the frustration and hope to communicate an amicable resolution.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The First for Women Team
Thank you for bringing this matter to our attention.
We have in the interim escalated the matter to the customer relations team who will be in contact with you as soon as possible.
We acknowledge the frustration and hope to communicate an amicable resolution.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The First for Women Team