LP
Lin-Marie Pansegrauw
1 reviews | Active since Jun 2012
31 Jan 2016, 08:18
DEBIT ORDER TWICE AFTER CANCEL?????
i have phoned in on 5th of jan for a qoute and agreed to have your service after i have then decided to stay with my current insurer i phoned again and cancelled on the same day; Now you have taken my money twice for a service i dont have. now today i have had just enough money to pay all my debit order but you have taken my money for no reason at all so because of you one of my debit order will go back and I will have to pay bank fees for that because YOU cant do your job right!!!!! I WILL NEVER RECOMMEND FIRST FOR WOMEN TO ANYONE!!! VERY BAD SERVICE
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1st for Women's replyOfficial
02 Feb 2016, 11:21Hello linmarie,
Thank you for bringing this matter to our attention.
We confirm that the customer relations specialist has been in contact with you to confirm the deduction amounts and what cover it represents.
We also confirm that a decision has been made to refund the said premium as the cover will need to be terminated accordingly.
We acknowledge the frustration and express our apologies for all the inconvenience caused.
Kind Regards,
The First for Women Team
Thank you for bringing this matter to our attention.
We confirm that the customer relations specialist has been in contact with you to confirm the deduction amounts and what cover it represents.
We also confirm that a decision has been made to refund the said premium as the cover will need to be terminated accordingly.
We acknowledge the frustration and express our apologies for all the inconvenience caused.
Kind Regards,
The First for Women Team
1st for Women's reply02 Feb 2016, 11:21
Official
Hello linmarie,
Thank you for bringing this matter to our attention.
We confirm that the customer relations specialist has been in contact with you to confirm the deduction amounts and what cover it represents.
We also confirm that a decision has been made to refund the said premium as the cover will need to be terminated accordingly.
We acknowledge the frustration and express our apologies for all the inconvenience caused.
Kind Regards,
The First for Women Team
Thank you for bringing this matter to our attention.
We confirm that the customer relations specialist has been in contact with you to confirm the deduction amounts and what cover it represents.
We also confirm that a decision has been made to refund the said premium as the cover will need to be terminated accordingly.
We acknowledge the frustration and express our apologies for all the inconvenience caused.
Kind Regards,
The First for Women Team