DEBIT ORDER NOT BEING PROCESSED

I have been a client of FFW for the past year. I scheduled my debit order for my car insurance to go off on the 26th of every month. For the month of January 2025 my debit did not go off as they tried to debit my account on the 25th because the 26th was a Sunday.

It has been 2 weeks already and I have called multiple times for them to send me a debicheck and to process a debit order nothing has happened yet.

FFW keeps sending me emails regarding the debit order that did not go off although each time that I called they agree to process a debit order.

This is honestly really poor customer service.

What will happen should something happen to my vehicle during this time???

Extremely disappointed by the services received from this well known insurance company !!!!!!