Debit Order Date

I am a with First For Women for 6 years and in the 6 years and I was very happy with their service until recently. Suddenly from this year their seems to be issues with my debit order date every month whereby I get sms's and letters stating that I will not have additional cover due to a failed payment, which I have received once again today.😡 Now this is really getting to me the fact that I call every Month and had to explain to these *********** consultants what's been happening and being reassured that this won't happen again as my debit order date does show the 28th on their system so why debit on the 27th if the 28th does not fall on a Saturday or Sunday, how come last year I did not have any issues with my debit order date and from this year it is a problem can somebody beside a consultant please explain to me. Worse is when I call they want to tell me when will they debit the money I literally had to push for the money to be debited the same day. What is happening with your customer service First For Women I have been given you high ratings and then 🤮I am really running out of patience with you guys.

Disappointed customers.