Debit goes out before pay day and stipulated date.

It is the 24th and I did not get paid yet. At 6:49am 1st for woman went in for a debit. Debit orders are set to go out on the 26th of each month. I had the last R1000 in my account. Now I can't even go out to get some vegetables. I called and the consultant could not help so I asked to speak to his supervisor that was supervising him. He said he was sending him an email. I asked to be CC on that mail. I did not get that mail or a call or a refund. I am changing my insurance company. You are NOT here to help woman. I didn't even get a message about how i can reduce payment on my insurance during the lockdown.