SS
Salome S

1 reviews | Active since Apr 2014

09 Mar 2015, 11:59

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I don't quite know how insurance companies work but I am SO disgusted with FFW today! I called to let them know that my address has changed. We now live in a access controlled complex with electric fencing. Our unit is ground floor and unfortunately does not have burglar bars or a burglar alarm. After spending quite some time on the phone the agent \kindly"informs me that my home contents can longer be insured until I have burglar alarm or burglar bars fitted! Please tell me WHERE I am going to get over R2000 to have one of these items fitted???? I feel this is unfair as well as ****************. My premium is nearly R1000 p/m for home contents"

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Replies (1)
1st for Women
1st for Women's reply19 Mar 2015, 11:50
Official
Hello SalomeSaunders,

Thank you for bringing this matter to our attention.

We have in the interim escalated the matter to the Customer Relations Department for their intervention.

We acknowledge the concerns raised and will revert back once the investigation is complete.

Please accept our apologies for the inconvenience caused.

Kind Regards,

The First for Women Team