Customer is king.........clearly not for first for women

Hi I was a client of first for women and I canceled my policy with them due to their pathetic service.The first incident happened on the 4th of Jan 2024 as my home was broken into,I logged the claim with them an waited for their response,the claim processor never took my calls or returned my emails,everything I called them,he was always busy on a call,he eventually called me end of Feb2024 an their turn around time was 2 weeks......fast forward to the 25th of June 2024,my aircons was damaged,I logged the claim on their app,they responded to me on the 1st of July 2024,I got my contractor to come out and do an assessment,they stated it's not allowed but previously they agreed to it,now the claims manager states that they need do their own assessment,I work 7 to 4 but only come home after 5,they are inconsiderate at the fact that due to safety reasons I do not allow anyone to come to my house when I'm not there as my mom is alone at home but she says that I must accommodate their contractor,I don't mean to generalize but is the customer not King..........We'll clearly not when it's comes to first for women