Customer Care - non-existent!

On February 26th, lightning damaged our laptop. I registered this as a claim with on 29 February 2016. After MANY phone calls at MY expense, our damaged laptop was replaced with a new one on 8 April. This laptop is not compatible with our software. Our previous laptop used Microsoft Office 10 - this laptop requires a later version of Microsoft - \Office Home and Business 2016\" - cost to activate R3599.99. I have contacted First for Women to try and resolve this with no success.<br> <br> I am appalled at the level of service - I am having to use a borrowed laptop to do my work which is very inconvenient. In addition, staff say they will call me back with an update but to no avail. Consequently, I have to use my own airtime, despite requesting that I be called back.<br> <br> Response rate history is 0% - given that the automated responses say someone will get back to me within 4 hours."