JD
Justine D
1 reviews | Active since May 2014
18 May 2015, 11:16
**** service - Refuse to attend to claim
Please advise if you can assist. I've had my tyre's insured with first for women since last year. I put in a claim on Wednesday 13 May 2015 for a single tyre that needed to be replaced due to roadwork's slashing it. No one from first for women has bothered to assist in this matter. I called them on multiple occasions trying to get someone to help me. I went as far as contacting a supervisor who promised to get back to me within 15 minutes on Friday the 15 May 2015. It is now the 18 May 2015 and no one has given me feedback, nor have they returned any of my emails and messages. I am trading my car in and need to get this finalized.<br> <br> <br>
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1st for Women's replyOfficial
18 May 2015, 11:55Hello Justinedavid007,
We acknowledge receipt of your complaint and thank you for taking the time to discuss this matter.
The agreement is that you will provide us with more information regarding the Value Added claim. As agreed, we will arrange with the Value Added department to contact you before close of business today with clarity on the claim.
The service failures will also be addressed on an internal basis.
We apologise for the frustration and inconvenience this has caused.
Regards,
The First for Women Team.
We acknowledge receipt of your complaint and thank you for taking the time to discuss this matter.
The agreement is that you will provide us with more information regarding the Value Added claim. As agreed, we will arrange with the Value Added department to contact you before close of business today with clarity on the claim.
The service failures will also be addressed on an internal basis.
We apologise for the frustration and inconvenience this has caused.
Regards,
The First for Women Team.
1st for Women's reply18 May 2015, 11:55
Official
Hello Justinedavid007,
We acknowledge receipt of your complaint and thank you for taking the time to discuss this matter.
The agreement is that you will provide us with more information regarding the Value Added claim. As agreed, we will arrange with the Value Added department to contact you before close of business today with clarity on the claim.
The service failures will also be addressed on an internal basis.
We apologise for the frustration and inconvenience this has caused.
Regards,
The First for Women Team.
We acknowledge receipt of your complaint and thank you for taking the time to discuss this matter.
The agreement is that you will provide us with more information regarding the Value Added claim. As agreed, we will arrange with the Value Added department to contact you before close of business today with clarity on the claim.
The service failures will also be addressed on an internal basis.
We apologise for the frustration and inconvenience this has caused.
Regards,
The First for Women Team.