Countless service failures- I do not recommend FFW to anyone

As for the refund of my premiums….really FFW will make sure that they frustrate me till the very end :( My policy was cancelled on 16/09/2025, after which it was confirmed that my premiums( q month plus 5days)would be refunded in 5-10 working days. Today, 06/10/2025 marks day 14 and yet I still have not received this refund. On 02/10/2025 I called through and was sent from pillar to post regarding the status on my refund, last person I spoke to was Samantha who is a team leader in the claims space. She advised that the refund has NOT been processed. Now this was shocking to me as nobody has ever called or emailed me to say there were any problems here.

I honestly would NEVER recommend this insurance to anybody, they fail dismally in customer service. All they do is frustrate and stress you even more.