Consistently shoddy service

I really feel like I'm being shafted by 1st for Women all the time. I just logged into my account and information that I have given such as specific values have been increased, and other information I have given numerous times over the phone is simply still missing from the account. Not to mention that I am sent an email to say my premium have increased by over R130 and to refer to the attached summary...that only lists one of the items I insure?! I really feel as if I'm taken for a ride. Try get a straight answer from an email...automated emails that don't even answer specific questions. For an insurance company that came highly recommended I've been nothing but unimpressed with what I've seen so far.