Confirmation Message *Business Name:* 1st for Women *Rating:* 1 out of 5 *Review:* I have been trying to call for 4 days to discuss my premium increase

Confirmation Message *Business Name:* 1st for Women *Rating:* 1 out of 5 *Review:* I have been trying to call for 4 days to discuss my premium increase. Everytime I first have to struggle past the unnecessary AI receptionist and once transferred then no consultant answers the phone. I eventually went to your FB page and sent a messenger message. Then only did a real, alive human being phone me back and she helped me. The consultant who phoned me was friendly and very helpful. Please remove that AI receptionist. She stuggles to understand and takes too long to process my answers. VERY frustrating. You are FFW - so appoint real women to answer your phones and improve your customer service experience.