Concern Regarding Premium Increase and Unprofessional Service Experience

I am express my concern regarding the 25% increase on my insurance premium, effective 1 April. After receiving the notification, I contacted the call center to understand the reason behind such a significant adjustment. Unfortunately, the interaction I had with the consultant was deeply disappointing. Throughout the conversation, I was repeatedly interrupted and spoken over. Although the consultant asked me for my reasons and concerns, she did not allow me the opportunity to answer without cutting me off. When I attempted to explain my position, she dismissed my points and insisted she was “doing her best,” without actually addressing my questions and made me sound like an unreasonable person just looking for excuses. After becoming understandably frustrated, I ended the call by asking her to please send me the updated policy so that I could review it and begin comparing options with other insurers. Shortly thereafter, she called me back — not to assist, but to inform me that she was not finished speaking to me. Her tone and attitude suggested that I was somehow doing her a favour by being a client, rather than the other way around. After seven years with 1st for Women, during which I have never submitted a single claim, I did not expect to be treated with such arrogance and disregard. A premium increase of this magnitude, combined with rising excesses, is already difficult to accept — but receiving dismissive and disrespectful service on top of it is truly shocking. All I asked for was a clear explanation of the increase, especially considering that the valuation used is based on what they think the new replacement values is I believe this is a fair and reasonable question for any client to ask. I hope that this matter will be taken seriously, both in terms of reviewing the premium adjustment and addressing the conduct of the consultant involved. Respectful, transparent communication should be the minimum standard for any customer interaction.