Completely disappointed Johan Coetzee

Very disappointed. Johan Coetzee dealt with my insurance claim. I was happy to pay for the claim myself and get my car fixed myself. Johan coetzee failed to explain to me that if he went ahead with my insurance claim then I will be marked as *****ulent. Had he have told me this then I would have paid to fix the car myself.

Then his reason for marking me as *****ulent was because I got my times wrong in an accident where I was standing innocently at a red robot and 2 car collided going 150km an hour through a red robot and their collision cause the one car to land ontop of my car. I was in shock. The 1st for woman app did not work properly when I tried to take photos of the car damage.

I reinstated my insurance on the day and the accident was around the same time as when I reinstated my insurance. So not covering the accident is understandable. Yet marking me as *****ulent is completely unacceptable. Your staff should be trained better to inform clients that if they sign up on the day of an accident and their case is marked unsuccessful for you to pay then u will mark them as *****ulent??? This was not explained to me by your staff and legal pursuits will follow if u do not remove *****ulent from my name. I am not *****ulent I signed up insurance on the day and time of the accident and if u were not going to cover fixing my car as an innocent party then the very least your staff can do is tell the client that they will be marked as *****ulent and this will give the client future issues with any insurance they take out.

I would like to book an interview with your staff member because this is going to go into the newspapers and on carte blanche if you do not remove my name as *****ulent.

I'm happy to pay for my own car to be fixed. Yet marking me as *****ulent when I paid for my insurance on the day of the accident is completely unacceptable.

Prior to this accident 1st for woman could not assist me with car insurance at the same price if I moved addresses. They quoted me +- 500 for car insurance if I moved to a different adress with the property that was also insured under 1st for woman with buildings insurance.

I look forward to hearing from you and require you to remove *****ulent from my name because I am not *****ulent and I was in shock after the accident so I got times muddled up. Yet your staff should have informed me that if I try to claim for the accident then u are going to mark me as *****ulent???? Which this affects all my future claims and any other insurances I have will also be affected because Johan Coetzee was badly trained on his job and he marked me as *****ulent for simply signing up my insurance on the day of the accident? Not paying for my accident is fine if you don't pay on same day signed up as an accident. Yet marking me *****ulent??? This should have been explained to me because then I would drop the claim completely.

The head of johan coetzee could neither understand. He also said I must just make a dispute . Make a dispute for being called *****ulent by 1st for woman?