Complete *******
<p>Your company claims to be “First for women”, insuring that we women will not get **********. This is most certainly not true.</p> <p>I took out your insurance with wonderful guarantees that I would save money and that you will provide the best service and best prices.</p> <p> </p> <p>Yesterday, I submitted a claim, for my bumper that was pulled off by a tow bar. </p> <p>Upon being very upset about my unfortunate incident I took comfort in the fact that I could turn to you to resolve this matter.</p> <p>Since I pay a high monthly premium, I assumed this would be a major benefit to me in the event of an accident, however, I was hugely disappointed by your response yesterday, that this will not be case.</p> <p>The claims department informed me that my excess is going to cost me R8800. DID I HEAR THAT CORRECTLY?</p> <p> </p> <p>Firstly, my car is a CHEVEROLET AVEO 2012 model, not a Mercedes Benz 2016 model.</p> <p>Secondly, it could not be more obvious of your efforts to ******* a 21 year old women that does not know anything about insurance and what things should cost, which is the opposite of the service of what the name of your company portrays.</p> <p> </p> <p>I regret taking insurance with First For Women. I have paid such an expensive installment for nearly 3 years and this is what I get? I am so unbelievably disappointed and now without a car. Nobody can afford such insane excess.</p>
Thank you for bringing this matter to our attention.
We have escalated the matter to the customer relations specialist to urgently assist and intervene. Contact will be established with you shortly.
We hear how you feel and express our sincere apologies for the inconvenience caused.
Kind Regards,
The First for Women Team
Thank you for bringing this matter to our attention.
We have escalated the matter to the customer relations specialist to urgently assist and intervene. Contact will be established with you shortly.
We hear how you feel and express our sincere apologies for the inconvenience caused.
Kind Regards,
The First for Women Team
Update:
We confirm that contact has been established and a proposed resolution has been sent to you by way of electronic mail.
We hope to hear from you soon and if need be welcome any further discussions around concerns you may have.
Regards,
The First for Women Team
Update:
We confirm that contact has been established and a proposed resolution has been sent to you by way of electronic mail.
We hope to hear from you soon and if need be welcome any further discussions around concerns you may have.
Regards,
The First for Women Team
