Complete nightmare. They enjoy your pricey premiums until you claim.

<p>First for Women. Here I am AGAIN.</p> <p>This is the second time I will be writing on HelloPeter about your company. Honestly, writing on HelloPetter is possibly the only way to get hold of you guys.</p> <p>Everytime I call, either nobody can help me or the phonecall gets cut off and no one bothers to call me back.</p> <p>My cars bumper has been pulled off by a tow bar on a bakkie and my side mirror was damaged while in a parking lot. One would think this would be a complete breeze to fix and my insurance company which I pay ALOT a month for would gladly be of assistance to my minor problem. This is First for Women after all. WRONG.</p> <p> </p> <p>Firstly, I pay R100 extra per month in order to get a rental car in the event of an accident etc. They tried to refuse the rental car and told me I only agreed to a rental car in the event that my car was ******. Where does that even come from?? I asked them to please show me the recording in which I agreed to such a strange deal. They apparently could not find the recording in which I said that and ended up giving me my rental car. </p> <p>Now with my poor car:</p> <p>I have basically been searching for my car. When I call you guys I get hardly any response. I finally got an e - mail LAST WEEK Friday saying that my car has been assessed and they will be calling me shortly for me to give the go ahead that it can be fixed. NOBODY called me, eventually almost a week later I had to call Nortans where my car was taken only to hear that they have already started on my car and it should be ready by Friday!</p> <p>Okay, fine. I can live with that. I ask them to send me the quote for all the parts since I clearly have to do almost everything myself to get any information.</p> <p>I recieve the quote and they are ONLY FIXING MY BUMPER. You cant be bothered with my mirror? Why not?? I tried to call complaints yesterday for someone to help me understand but nobody can help me.</p> <p> </p> <p>I honestly have no idea what to do First for Women. I pay a large amount every month and my excess is almost the same price as my quote from Nortons! Its not like you guys are forking out a lot of money??</p> <p> </p> <p>I am extremely dissapointed. This minor accident has lead to possibly the most stressful time of my life. I took pride in the hefty installment I paid monthly assuming that I am with one of the best insurers especially being a women. WRONG again.</p> <p> </p> <p>Thanks First for Women, you prove time and time again in your strongest efforts to avoid helping your clients as much as possible.</p> <p> </p> <p> </p>