GT
Greg T
1 reviews | Active since Sept 2011
01 Oct 2021, 06:55
Complete lack of Integrity, pathetic service, and we trust them to insure us - yeah right!!!!
After being a client for nearly five years this is how they are treating us: First they try and push thru an annual increase of around 27%,.Beware of this little **** because this is the second time they have tried it with us! Secondly we told them in writing on 31 August that this was not acceptable and that we were giving them a months notice. It took them nearly two weeks to respond to this email, and they didnt even write to the policy holder herself! We then rep**** to this email and told them AGAIN that we have terminated their services and we did not accept their second offer either. We also told them NOT to debit our account. And then today, 1 October, they debited our account with the normal fee PLUS the nearly 27% increase (that we informed them in writing we did not accept over a month ago)!! Never mind the c**p service........what about integrity??? And their clients trust them with their assets!!!! DONT TOUCH THIS BUNCH!!!!
Helpful (0)
Replies (6)0
Replies (6)
1st for Women's replyOfficial
01 Oct 2021, 10:56Hi Greg,
We would like to apologise for the service you have received.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The 1st for Women Team
We would like to apologise for the service you have received.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The 1st for Women Team
1st for Women's reply01 Oct 2021, 10:56
Official
Hi Greg,
We would like to apologise for the service you have received.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The 1st for Women Team
We would like to apologise for the service you have received.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The 1st for Women Team
GT
Greg T's updateReviewer Update
01 Oct 2021, 12:46Thank you for your quick reply, however apologising is not going to cut it this time! You guys need to get systems in place that don't frustrate the living daylights out of your clients, or former clients in this case. Oh, and ethics would be a nice addition to the business too!!!
It took us nearly 40 mins on the phone this morning (at our expense) to try and get the agent, Koketso, to agree to arrange a refund of the *******ly deducted premium, and then he wanted us to follow-up in three days time to ensure that it was done!!!!!! So unprofessional indeed!!
And another really scary part of this conversation was how he managed not only to find a way to suddenly remove the 27% increase, but he somehow found a way to reduce the premium to below what it was before the increase!! So obviously when FFW realise the their clients are serious about giving them the boot, they institute drastic measures to try and retain them, even though they had effectively ignored our one months written notice, and TWO refusals to accept their proposed annual increase!!!!
Oh and the b...........t story that ".....we don't accept written notifications of termination of contracts......" is nothing more that a very ********* way to force their sales pitch/"retention pitch" on a client!!! They cant force an outgoing client to listen to their desperate measures to try and retain them via email, so they resort to underhanded methods instead!!!
Let others be warned!!!!!!
It took us nearly 40 mins on the phone this morning (at our expense) to try and get the agent, Koketso, to agree to arrange a refund of the *******ly deducted premium, and then he wanted us to follow-up in three days time to ensure that it was done!!!!!! So unprofessional indeed!!
And another really scary part of this conversation was how he managed not only to find a way to suddenly remove the 27% increase, but he somehow found a way to reduce the premium to below what it was before the increase!! So obviously when FFW realise the their clients are serious about giving them the boot, they institute drastic measures to try and retain them, even though they had effectively ignored our one months written notice, and TWO refusals to accept their proposed annual increase!!!!
Oh and the b...........t story that ".....we don't accept written notifications of termination of contracts......" is nothing more that a very ********* way to force their sales pitch/"retention pitch" on a client!!! They cant force an outgoing client to listen to their desperate measures to try and retain them via email, so they resort to underhanded methods instead!!!
Let others be warned!!!!!!
GT
Greg T's update01 Oct 2021, 12:46
Reviewer Update
Thank you for your quick reply, however apologising is not going to cut it this time! You guys need to get systems in place that don't frustrate the living daylights out of your clients, or former clients in this case. Oh, and ethics would be a nice addition to the business too!!!
It took us nearly 40 mins on the phone this morning (at our expense) to try and get the agent, Koketso, to agree to arrange a refund of the *******ly deducted premium, and then he wanted us to follow-up in three days time to ensure that it was done!!!!!! So unprofessional indeed!!
And another really scary part of this conversation was how he managed not only to find a way to suddenly remove the 27% increase, but he somehow found a way to reduce the premium to below what it was before the increase!! So obviously when FFW realise the their clients are serious about giving them the boot, they institute drastic measures to try and retain them, even though they had effectively ignored our one months written notice, and TWO refusals to accept their proposed annual increase!!!!
Oh and the b...........t story that ".....we don't accept written notifications of termination of contracts......" is nothing more that a very ********* way to force their sales pitch/"retention pitch" on a client!!! They cant force an outgoing client to listen to their desperate measures to try and retain them via email, so they resort to underhanded methods instead!!!
Let others be warned!!!!!!
It took us nearly 40 mins on the phone this morning (at our expense) to try and get the agent, Koketso, to agree to arrange a refund of the *******ly deducted premium, and then he wanted us to follow-up in three days time to ensure that it was done!!!!!! So unprofessional indeed!!
And another really scary part of this conversation was how he managed not only to find a way to suddenly remove the 27% increase, but he somehow found a way to reduce the premium to below what it was before the increase!! So obviously when FFW realise the their clients are serious about giving them the boot, they institute drastic measures to try and retain them, even though they had effectively ignored our one months written notice, and TWO refusals to accept their proposed annual increase!!!!
Oh and the b...........t story that ".....we don't accept written notifications of termination of contracts......" is nothing more that a very ********* way to force their sales pitch/"retention pitch" on a client!!! They cant force an outgoing client to listen to their desperate measures to try and retain them via email, so they resort to underhanded methods instead!!!
Let others be warned!!!!!!
1st for Women's replyOfficial
04 Oct 2021, 14:25Hi Greg,
Our team will be in contact with the policy holder to address her concerns.
Kind Regards,
The 1st for Women Team
Our team will be in contact with the policy holder to address her concerns.
Kind Regards,
The 1st for Women Team
1st for Women's reply04 Oct 2021, 14:25
Official
Hi Greg,
Our team will be in contact with the policy holder to address her concerns.
Kind Regards,
The 1st for Women Team
Our team will be in contact with the policy holder to address her concerns.
Kind Regards,
The 1st for Women Team
GT
Greg T's updateReviewer Update
04 Oct 2021, 15:12At this stage our only concern is the money that was *******ly taken from our account.........when will we be refunded pls?
GT
Greg T's update04 Oct 2021, 15:12
Reviewer Update
At this stage our only concern is the money that was *******ly taken from our account.........when will we be refunded pls?
GT
Greg T's updateReviewer Update
05 Oct 2021, 06:45" The matter has been escalated to a manager to assist"................REALLY!! Only NOW?? Yet last week we were promised that the refund would be done by no later than Wednesday (6 Oct). Surely management should have been involved from he start, (31 Aug when we gave notice) or maybe thats why we left FFW in the first place - there simply is no competent management managing the retention staff, or business os so good that FFW can simply and knowingly encourage clients to leave!! And then take their money anyway!!
GT
Greg T's update05 Oct 2021, 06:45
Reviewer Update
" The matter has been escalated to a manager to assist"................REALLY!! Only NOW?? Yet last week we were promised that the refund would be done by no later than Wednesday (6 Oct). Surely management should have been involved from he start, (31 Aug when we gave notice) or maybe thats why we left FFW in the first place - there simply is no competent management managing the retention staff, or business os so good that FFW can simply and knowingly encourage clients to leave!! And then take their money anyway!!
GT
Greg T's updateReviewer Update
07 Oct 2021, 11:24Ok so we received a refund and it was within the promised three days - holy ***!!!! Something went right at FFW!!!!!! (although it still beats me why it takes seconds to take our money, yet three working days to refund it?)
But the refund was NOT for the full amount that was deducted?? Why is this? And when can we expect to receive the outstanding balance please?
Oh and please don't tell us it was "admin fees" or "bank charges"!!! Those are not for our account!!!
What happened to that manager that was going to get involved, or was/is he/she as pathetic as the rest???
But the refund was NOT for the full amount that was deducted?? Why is this? And when can we expect to receive the outstanding balance please?
Oh and please don't tell us it was "admin fees" or "bank charges"!!! Those are not for our account!!!
What happened to that manager that was going to get involved, or was/is he/she as pathetic as the rest???
GT
Greg T's update07 Oct 2021, 11:24
Reviewer Update
Ok so we received a refund and it was within the promised three days - holy ***!!!! Something went right at FFW!!!!!! (although it still beats me why it takes seconds to take our money, yet three working days to refund it?)
But the refund was NOT for the full amount that was deducted?? Why is this? And when can we expect to receive the outstanding balance please?
Oh and please don't tell us it was "admin fees" or "bank charges"!!! Those are not for our account!!!
What happened to that manager that was going to get involved, or was/is he/she as pathetic as the rest???
But the refund was NOT for the full amount that was deducted?? Why is this? And when can we expect to receive the outstanding balance please?
Oh and please don't tell us it was "admin fees" or "bank charges"!!! Those are not for our account!!!
What happened to that manager that was going to get involved, or was/is he/she as pathetic as the rest???