Complaint Regarding Poor Service and Unresolved Assistance Request

Dear 1st for Women Insurance,

I am writing to express my frustration with the service I received recently, which has been extremely disappointing and upsetting.

On 1 November 2024 at approximately 22:30, I called your customer service for assistance after experiencing a flat tire. As a female customer, I was expecting to receive empathetic and prompt support, but unfortunately, the consultant I spoke with seemed neither understanding nor helpful in addressing my situation. I logged a request for assistance through your app, but no one from your team called me to arrange a tow or any form of help, leaving me stranded and feeling completely unsupported.

Since then, I have attempted to escalate my complaint, but your virtual consultants continue to place me in a loop, repeatedly asking the same questions without allowing me to actually raise my concerns or get the issue resolved. This experience has been incredibly frustrating, and it has made me lose confidence in your services. I trusted 1st for Women Insurance because I believed your company prioritized the safety and well-being of its female clientele, but this experience has proven otherwise.

At this point, I would like to cancel my membership. However, given the ongoing issues with your virtual assistant, I am unable to proceed with this request. I would appreciate it if you could assist me in cancelling my membership as soon as possible.

I hope you take my complaint seriously and address these issues to prevent other customers from having similar experiences in the future.

Sincerely,