Complaint.. Im unhappy

Im so angry right now...I spoke to an agent called Thabo Mohlala and I asked him to cancel my insurance since I have not received a car and the dealer doesn't seem to have the right car for me(which is the car I wanted, they kept on saying its in its way covid this covid that) so I asked this guys to cancel, I told him I won't have time to call inform them again that I have not received the car, he said I'll personally call you to check... To my surprise today, the money that I am suppose to give to my attorney R946 debited by FFW INS... Like seriously I don't even have that car with me.