Complaint - First for Women Insurance - Telesure

I was involved in a motor vehicle accident on 16 January 2020. The claim process was delayed in being finalised due to the fact that I was informed via e-mail by the claims advisor Ayanda Feti that they were querying my discounted premium (offered to me by them for insuring more than one vehicle), they were querying with a previous insurer if I had uninterrupted insurance. Despite proof and much evidence provided they still took an additional 3 days to finalise the claim.

They further went on to approve the repairer without my consent which resulted in my BMW sitting at one of their panel shops delaying the commencement of repairs a further week. The quotation provided also does not cover the full cost for replacement of a tyre that was damaged in the accident which results in me paying 37% of the cost in addition to my access. This was not highlighted to me in communication which has been extensive with Marcelino Snow and Alisha Asswarnicumar whom my disuputes were escalated too.

The extension granted for the rental car hire was not updated with Europcar hence I receive an additional invoice despite me having e-mails confirming that I was granted an extension. I e-mail Marcelino since 18 February regarding the additonal cost for the tyre and the invoice for the car hire and no response to date.

This is with an insurer that claims what's important to us is important to them and whom I have 3 different policies with. The entire service level is deplaurable and knowledge of the consultants is very limited to the point whereby proper research is not done when handling claims hence incorrect advise is provided. Case and point is that I have all communication recorded on e-mail which proves the level of incompetence.

I was advised today by SMG that further mechanical faults were found and an ameded quotation sent to the insurer but I was not updated regarding this especially since I disputed the level of estimated damages, safety and cost.

First For Women and the employees whom I engaged with have proven to be ********* and unprofessional in conduct.

Definitely will not recommend as an insurer!!!!