Complaint First for Women

I am a policy holder with FFW to cover my motor vehicle. I have made plus minus 10 call backs on there website with not one call back. I had 1 call out of the 10 but before I could complete giving info needed the call was dropped. I am going overseas for 3 months so my vehicle will NOT be stand at the registered address that I gave FFW when joining. I am seriously thinking of getting cover from another company as this is totally unexceptable what am I paying FFW for if they offer a service "call Back" which I have been trying to get a call back for 3 days now. Management need to look into this as mentioned its unexceptable. Should I not get a call back from FFW before I leave on Monday and should I have a problem where my vehicle will be housed I WILL HOLD FFW responsable.