Complaint Against 1st for Women Insurance – Unacceptable Service and Dishonesty

I am writing to formally lodge a complaint against 1st for Women Insurance regarding the appalling service I have received following a recent incident.

After being involved in an accident caused by a third party, I was shocked to learn that I am now expected to wait for the third party to pay before I am reimbursed. Despite not being at fault, I am being made to carry the financial burden in the interim, which is both unfair and unacceptable.

When I raised this issue with their recovery team, I was told I must simply wait until the third party starts paying, and only then will I get my money back. I made it clear that 1st for Women should reimburse me now and recover the costs from the third party themselves — after all, that is the point of having insurance.

Adding to my frustration, I was reminded that “access is your responsibility” — a convenient deflection that contradicts the promises made when I took out the policy. I feel misled, disappointed, and taken advantage of.

I am appalled by the dishonesty and lack of customer care I’ve experienced. As a result, I am cancelling my policy with 1st for Women Insurance and will no longer do business with them.

I hope this serves as a warning to others about the poor service and misleading practices at this company.