UM
Unathi M
1 reviews | Active since Nov 2024
07 Nov 2024, 14:57
Complaint
I had a horrible experience , 4yrs with the insurance never claim had an incident on the 5th November 2024 . My car was towed never receive any communication from the I made a follow up on Saturday and was promised to be contacted on Monday . Monday came not contact from them made a follow-up on Monday promised again that my issue will be resolved in 3 working days , 3 working days came no contact still from them made a follow-up after 3 days was told will be contacted by the representative and the manager that never happened still waiting on the was promised report will be sent none of those happened . WHAT A HORRIBLE EXPERIENCE WITH THE INSURANCE COMPANY .
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Replies (3)0
Replies (3)
1st for Women's replyOfficial
07 Nov 2024, 15:00Hi Unathi
We are disappointed to hear about your service experience.
We have escalated the matter to the relevant department for further assistance.
Kind regards,
The 1st For Women Team
We are disappointed to hear about your service experience.
We have escalated the matter to the relevant department for further assistance.
Kind regards,
The 1st For Women Team
1st for Women's reply07 Nov 2024, 15:00
Official
Hi Unathi
We are disappointed to hear about your service experience.
We have escalated the matter to the relevant department for further assistance.
Kind regards,
The 1st For Women Team
We are disappointed to hear about your service experience.
We have escalated the matter to the relevant department for further assistance.
Kind regards,
The 1st For Women Team
UM
Thanks to Diloshni Naaidoo for assisting with this matter , how I wish she was the one who was responsible for the claim process from the beginning. Its so disappointing that the manager behaves exactly like the subordinates .
Thanks Diloshni Naidoo for standing up for the company .
Unathi M's updateReviewer Update
07 Nov 2024, 16:45Thanks to Diloshni Naaidoo for assisting with this matter , how I wish she was the one who was responsible for the claim process from the beginning. Its so disappointing that the manager behaves exactly like the subordinates .
Thanks Diloshni Naidoo for standing up for the company .
UM
Unathi M's update07 Nov 2024, 16:45
Reviewer Update
Thanks to Diloshni Naaidoo for assisting with this matter , how I wish she was the one who was responsible for the claim process from the beginning. Its so disappointing that the manager behaves exactly like the subordinates .
Thanks Diloshni Naidoo for standing up for the company .
1st for Women's replyOfficial
08 Nov 2024, 09:08Hi Unathi
We are sorry to hear about your initial service experience and we are glad that you were assisted .
We will share the feedback with Diloshini and the team.
Have a wonderful day!
Kind regards,
The 1st For Women Team
We are sorry to hear about your initial service experience and we are glad that you were assisted .
We will share the feedback with Diloshini and the team.
Have a wonderful day!
Kind regards,
The 1st For Women Team
1st for Women's reply08 Nov 2024, 09:08
Official
Hi Unathi
We are sorry to hear about your initial service experience and we are glad that you were assisted .
We will share the feedback with Diloshini and the team.
Have a wonderful day!
Kind regards,
The 1st For Women Team
We are sorry to hear about your initial service experience and we are glad that you were assisted .
We will share the feedback with Diloshini and the team.
Have a wonderful day!
Kind regards,
The 1st For Women Team