complain

The accident happened on the 30 October 2021 and did a claim on the 4 November 2021 on the 9 i received a whatsup message requesting pictures of the car as per their indication i did the picture and send to them. after i have send the picture almost every day i receive a message say i didn't send picture and explain to them each call that did to Mpho's whatsup till day before the closing date of the claim Bruce send a whatsup tell me that tomorrow is my last day if i don't send the picture they wont process may claim is where i told him that i wont send the pictures that i already send to Mpho. after one month of waste that the decided to process my claim which means Bruce did find the picture that they where looking for then the send a message to communicate with fleet vip solution the company that do repairs for them i did that but it was the insurance job to do. fleet vip did book my car for 10 January 2022 i took my car here on 11 January the person who did assist told i can find my car after 14 working if more it will be a month. i called them after a month with no luck and told them at least if i can get it before easter holiday it will be fine i called the on 11 April 2022 they told me they don't 1 part of my they did order they will get the part on the 20 April 2022 yesterday they told different story saying the part will arrive on 2 May 2022 right now i don't know when am i going to get my car because they are taking from pillar to post and they insurance told the is nothing they can do. 3 and half months waiting.