complain

TO WHOM IT MAY CONCERN... I khuthala Mzobe ID no : ********** 112082 African female residing at no: lot 11528 hammonds farm verulam 4339 ON 2018-01-19 at about 05:30 I was involved in a car accident while I was driving my white hyndui reg no :Nj 84974 due to shock my state of mind was so confused and my cellphone was left behind at home. While I was at the scene of accident I was assisted by AGAPEtowing service . On the very same day later when I came back from the doctor I called my insurance (first for women) and informed them about the matter and they took the details of the towing company and acknowledged the claim . I wasn't informed that the insurance will not cover the storage cost and the towing company charged R8500 for towing and storage my car. I'm writing this letter to report this matter as I feel it is unfair for me to pay the shortfall amount of R6500 because the insurance never acted on time and I believe if the insurance went to the towing company and towed the vehicle from their store yard to the insurance yard this matter wouldn't be a problem and financial stress to me as I still need to pay for amount of R12500 FOR INSURANCE access fees . I therefore report and request Hello Peter to intervene in this matter because the insurance consultant told me that I won't be assisted and if I don't pay the shortfall amount to the towing company my claim will not speed up so that statement to me it's so offensive and proves that Tellesure insurance group does this intentional as they know that I'm desperate for help and to get another vehicle. After i wrote for hellopeter first for women insurance asked me to pay 1500 in oder for them to move my car from AGAPE to theier own storage. After few days i was informed that my car is written off so theres no need to pay access fee,they told me that they still busy processing my claim..later on they called me and ask if i took the car for inspection i said no i was waiting for them to tell me. becouse i took their package on october and i was gonna start to pay on december and our agreement was that they will charge me half price since my pay day will be in the middle of the month. And they sent me a contract on the 15th of january 2019 while the contract was active on the 15-12-2018 the accident happened on 18 -01-2019 .They seem to be understanding They called me again informing that they waiting for a settlement letter from the bank . On the 15th of february they debited their premium i asked them why becouse the car is written off they told me that contract is still active until they come out with final decision. On the 21- 02-19 they sent me a letter informing that my claim is rejected becouse my car did not sent for car inspection so it was corvered for third part and ****** while in our contract theres nothing like that and contract was sent 2 days prior the accident. I was told to give them the adress where they will deliver the car back. I told them i want those calls record when they told me to take car for inspection on october but they never sent it to me.

Thanks Regards KHUTHALA MZOBE ********** 896.