Complain

I am utterly disgusted with First for women customer service. I logged a claim for accident 11 January 2019 Ref 951 033 670/1. On the 12 January 2019 I spoke to Brentley Mcloun @ 10:02 i was inquiring with my access fee amount , he advised of the amount which i disputed " he stated that he will request a recording of the call when i was retained , which will take about an hour to get feedback on. On the 13 Jan 2019 @ 10:11 i spoke to Jessica Ndlovu who explained well the processed of recording , i then explained what Brentley had advised me, which was lairs compared to Jessica explanation. I requested to speak to her Manager , Thembakazi took my call and escalated the matter to claims. I had no joy since i being dealing with Peggy and Hayley as i had to always follow up with them. I advise Hayley that i don't remember being advise about any addition access fee and send all required picture of the accident. Still today i have not got the clear answer to my claim and what to happens and I requested the recording to be send to my mail , Hayley with excuses that she will see if the recording is send able with email. When will my claim being finalized cause it being a week

I am very disappointed with first for women customer service