*********** company and IDC agent

I have a car warranty with this useless *********** company, with their IDC agencies. I've been waiting for thier assistance but to no avail. I'm very disappointed the way they are handling my case, I spoke to almost 10 agency since Wednesday but no one is giving me feedback or bother to call and inform me and th dealer on what's going I'm the one who's contacting them everyday but they keep on making excuses and sending me from pillar to post.it took me 20 minutes to join but to make a claim it's taking almost week.