Communication is Zero

Communication to clients are still ZERO. FFW client for 12 years, and as soon as you claim you see what happens. Claim gets allocated to the wrong department, and you have to wait for them to eventually contact you in order to get your excess back and the cherry on the cake is to find out from the panelbeaters that pirate parts were used to fix your car. Paying so much towards insuring your car and this comes out. I'm so disappointed in FFW.