Claims process from hell.

I submitted a claim last week . When several items were ****** from my car, including a laptop I use to work from home. My claims processor Jabulile has been unavailable since Monday the 13th . The claims show as cancelled on their online platform. One consultant told me that it was rejected because there was no force entry into the car after that I was informed it would be escalated . I was suppose to tell the ********* to break the windows so I can get my stuff back. There are no managers available to talk to because them working from home means no telephonic communication. I opted to then cancel all my policies with them and after a long wait to get through I was advised to wait till Monday .