CLAIMS DEPARTMENT

I have been happy with 1st for women , until recently when I had my 1st claim since I joined. The claims processer sent an email specifying what I must take when I get to the shop which they have chosen for me , way cheaper than my lost items and what I had insured . They are even specifying colors for me ,also the items I lost had been bought directly from istore but now I’m sent to a third reseller whom I do not know if they sell genuine products . It would have been better to get a replacement voucher from a reliable store .