LP
Lisa P
1 reviews | Active since Jun 2023
10 Oct 2024, 11:18
Claims and non-communication!!! Absolutely infuriating
What a frustrating claims process!!!! I received a call on Tuesday morning informing me that an assessor has been allocated and will be travelling to the assigned panel beater to assess my vehicle however same has not been done. I had to be the one following up today and now I'm being told to wait for an update until tomorrow. Absolutely unacceptable! This is already a difficult time for me and my family. Please don't make me allow myself to be poached my other insurances.
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Replies (4)0
Replies (4)
1st for Women's replyOfficial
10 Oct 2024, 11:22Good day Lisa
We are disappointed to hear about your service experience.
We are disappointed to hear about your service experience.
Kindly note that your matter has been escalated to the relevant team to look into.
Kind Regards,
The 1st for Women Team
The 1st for Women Team
1st for Women's reply10 Oct 2024, 11:22
Official
Good day Lisa
We are disappointed to hear about your service experience.
We are disappointed to hear about your service experience.
Kindly note that your matter has been escalated to the relevant team to look into.
Kind Regards,
The 1st for Women Team
The 1st for Women Team
LP
Lisa P's updateReviewer Update
10 Oct 2024, 11:40How when you have zero information regarding my claim?
LP
Lisa P's update10 Oct 2024, 11:40
Reviewer Update
How when you have zero information regarding my claim?
1st for Women's replyOfficial
10 Oct 2024, 11:46Please note that we have picked up your policy with the I. D number on the profile. Kindly note that we have escalate your matter to the relevant department to assist.
1st for Women's reply10 Oct 2024, 11:46
Official
Please note that we have picked up your policy with the I. D number on the profile. Kindly note that we have escalate your matter to the relevant department to assist.
LP
Lisa P's updateReviewer Update
11 Oct 2024, 10:17What does escalation mean when I am still in the same boat having to call and chase after your offices with your *********** call center staff whom are rude as well whilst I am highly pregnant and highly stressed regarding my vehicle. Why is it so difficult for you to communicate? I am on the verge of canceling my policy.
LP
Lisa P's update11 Oct 2024, 10:17
Reviewer Update
What does escalation mean when I am still in the same boat having to call and chase after your offices with your *********** call center staff whom are rude as well whilst I am highly pregnant and highly stressed regarding my vehicle. Why is it so difficult for you to communicate? I am on the verge of canceling my policy.