Claims

I have made a claim with 1st for women on the 19th of August and my claim was approved,was told that the car has been moved to the panel beaters and was getting updates from the panel beaters till the 20th of last month when their said the car is in the painting department, after that they was no update till I called them after 11days to find out on the progress was told that the insurance has put my car on hold. The insurance did not even call me I then called them they told me that the panel beaters have ordered the wrong parts and I have been doing the follow up with no lucky, being on hold for ever and being dropped with no answer. They don't call, you have to call them all the time with no good feedback. It's almost 3months now my car with the panel beaters and I believe I've been getting falsely feedback from the panel beaters like what were they painting since their haven't got parts?