Claiming is a disaster

I smashed my side mirror on my car on 9 Mar. I went to Mercedes in Claremont and got a quote, which I then paid as the part would take 15 working days from Germany. I phoned Firstforwomen as soon as I got back from Mercedes and submitted the claim, saying that I had already paid. The same day I emailed my quote and proof of payment to ********** as I was advised to do. I emailed this again on Wednesday 14 March to Susan Oliphant.

Last week I get a call from Automagic to advise my claim has been approved!? I phoned today and no one now has recollection of the fact that I have already paid for this repair at Mercedes myself. Previously I want told that if you car is fairly new, it has to go to the actual dealership for repairs. Which is why I took it to Mercedes. Also, driving without a driver's side mirror is extremely dangerous, which is why I wanted to get it repaired soonest.

I have never come across a more inefficient insurer. Claiming is extremely painful and no one seems to know what is going on. I've asked others about their experience with their insurers and no one has experienced this level of shocking service.