Claim that was made on the 31 August has not been finalized

Claim that was made on the 31 August has not been finalized. The advisor who is appointed does not respond to messages and emails follow up. Approved my car to be fixed at a company that has negative reviews, requested cash so that I can fix my car. After I have called that only when she call and said she will send me email with a form to fill in and sent back. Did that. Send form both on email and chat communication. No respond. Told them I need to fix my car because I have a funeral to attend to. The lady Victoria Ndlozi is unprofessional and ***********...