Claim submitted on the 22.12.2015

I submitted a claim to First For Women for a cellphone on the 22.12.2015 , to this day i have not yet received outcome on the claim. <br> I have to keep following up on the claim to get feedback only to get told there is document / paper work i need to send through which i would send through without delay, every time i call there is something i need to send through and not once do i get a call back to say what the status of the claim is or there is a document required to finalize the claim, there is no response to mails! This is pathetic service i have recieved with no urgency to resolve this claim.