Claim rejected with no basis

<p>ive been with first for woman for several months now I pay 2500 pm on premium but last week when I had to claim I was given an assessment number that doesn't work I called them to inform them that I'm having trouble locating the center they insisted on directing me instead now I'm not from Durban so telling me the center is in front or after the robots to me doesn't help , I had to go back to work as they could not give me a number that works.</p> <p>today I get an email saying my claim has been rejected after they recieved instructions from me , I Calle Sto try get a recording of this conversation they had with me and they made me hold for 10 mins .</p> <p>when I put in the claim I was told of an additional 3500 excess over and above the 8050 I was told when I signed with them, given that the agreement I made with them is verbal this should have been communicated to me .</p> <p>instead of calling me to explain my claim and why they rejected it before they even saw the car I'm made to hold and they will never call me back.</p> <p>these people have ripped me off now they do not want to keep to their end of the deal , I'm so disappointed in first for woman.</p>