JE
Johann E

1 reviews | Active since Jul 2011

03 May 2016, 09:39

Claim rejected on returned damage on your workmanship

So surprise surprise, the moment the insurance has to fix something and it is too expensive they just reject the claim, even if that work they hove to fix is their own workmanship :/. Well this claim is on work you did for 2 years ago that was not done correctly then. No the problem has come back again and now you don't want to repair the damage correctly and rather reject the claim. Well I cant see how you can reject the claim on your own workmanship, YOU DID THIS WORK and the problem is not fixed. So either come and fix your mess and do the work properly or I will have no option but to to put a laim against you for the damages caused by the work that you did half 2 years ago. How do you do work, then when the problem comes back go no you are not taking responsibly for it. Surely A, you should have never got involved or B, if you going to fix something make sure it is fixed. I cant see haw you can come post the fact after you touched it go, no we not fixing it anymore. We fixed it half the last time but we nat fixing it anymore! Surely you can see there is a prima facie case here because you now do not want to fix your own mess that is caused by the way you fixed the mess the last time...I am sorry but there is no pulling out half way here, either fix your mess or sit with the consequences of being involved and not wanting to ix your own workmanship... You where aware 2 years ago that the way you fixing it is just putting a plaster on the problem, I then put on record that you are now aware that if the problem omes back you will need to fix you work properly, well the problem has now come back and now you don't want to fix your workmanship...well I cant see any judicial body siding with you on this one your hand marks are already all over this, no one else did work there except you. can't see how you don't want to take responsibility for it now

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Replies (2)
1st for Women
1st for Women's reply05 May 2016, 09:42
Official

Thank you for bringing this matter to our attention.

We understand that the matter is currently being attended to by the Internal Dispute Resolution Department.

Feedback on their review of the matter will be provided as soon as possible.

Please accept our apologies for all the inconvenience caused.

Kind Regards,

The First for Women Team

JE
Johann E's update06 May 2016, 06:43
Reviewer Update
That is all good fine what I dont understand is why there arw a while bunch of exclusions tonthe net effect that I am not aware of. So I go to be and there is no water in my house, it rains durinf the night, I wake the next morning and the room is flooded. In my policy documents it says I am covered against all damage caused by storm and flood water but apparently not all storm flood water is teeated eaquallt but only you are aware of this. I have not changed anything in my risk profile, there was no water and then there was water. For me as your client in my policy the net effect is the same irrelevant what clauses it does not contain. So what I dont get is how some things are covered and others are not but I have blanket cover against storm and flood water! So it only happens when it rains, sometimes, but it is not storm or flood water and even if it is storm or flood water not all storm water is creates equal according to you but according to my policy documents it is and in any normal understaning if nothing of my risk has changed how can the cattegory of storm and flood water even if you classify it under a covered segment before even change it over time...so there should just be some kind of consistency at least!