Claim Rejected

I am very dissapointed, My home content was ****** in my house on 24 March 2014, I put a claim with FFW and I sent all the documents they requested. I was assisted by a lady called Samkisha she told me that the claim was rejected coz last year October I claimed but I withdrawn the because the item that was ****** I didnt have the proof of Purchase. six Months downline when I claim for other ****** items they say I must provide POP for the first claim that I withdrawn how possible is that. it is clearly they dont want to pay. I am cancelling thei insurer It think Miway is the best