Claim reference number: DE***

My mother’s vehicle was involved in an accident on 15 March, and a claim was lodged with 1st for Women on the same date. Due to poor service and lack of adequate assistance, I was compelled to submit a formal complaint on 17 March. The vehicle was booked in for repairs at Auto Magic on 25 March and we were advised that repairs would be completed by 15 April. However, on 13 April, my mother received an SMS stating that the repairer is still awaiting additional parts from their supplier and that the vehicle repair will be moved to next week, with no confirmed completion date. This situation has been extremely stressful and disruptive. Since 15 March, my mother has been without her vehicle and is required to commute to work daily. This has resulted in ongoing inconvenience, emotional strain, and continuous additional costs due to reliance on public transportation. Extending the repair period yet again is unacceptable. These delays translate directly into further financial burden for my mother, through no fault of her own. She has never missed a premium payment, yet the level of service she has received does not reflect the commitment expected from an insurer or its approved repair network. This experience is deeply dissatisfying and falls far below reasonable service standards. We expect accountability, clear communication, and appropriate consideration for the additional costs and hardship caused by these continued delays.